Terms and conditions

Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, products or services from AGATHAlabs.ro.

By accessing the AGATHAlabs.ro website. (referred to by the terms "new" or "ours"), and by accessing and using any web address, mobile application or any section or platform of AgathaWeb (collectively referred to as "website" or "site") you are you agree to read and accept all terms, conditions and notices contained or mentioned herein ("Terms"), our Privacy Policy, and any other written agreement between us and you.


 In addition, when using certain services or materials on this site, users will be sued and assume that they have read and accepted the posted rules applicable to such services or materials which may contain terms and conditions in addition to those of these Terms and Usage conditions.


We may change these Terms, for any reason at any time, by posting a new version on our website, so we recommend that you periodically check the content of the Terms and Conditions.

Continuing to use our website after posting the amended Terms will be subject to the Terms in effect at the time of your use.

Please review these Terms periodically for changes.

If you do not agree with any provision of these Terms or any subsequent changes to these Terms or if you are dissatisfied with our website in any way, your sole remedy is to immediately cease using our website.

As used in these Terms of Use, references to our "Affiliates" include subsidiaries, affiliates, representatives, service providers, partners, sponsors and agencies that promote us and include (without limitation) all parties involved in the creation, the production, development, maintenance, operation and / or delivery of this site and / or its content.

Seller: AgathaLabs is a trade name of KONDIMENT WORLDWIDE SRL, a legal entity headquartered in Bucharest. The Seller makes the connection between the Buyer / Customer and the MEDICAL SUPPLIERS.

Website - domain www.AgathaLabs.ro and its subdomains.

MEDICAL SUPPLIER is the partner clinic and / or medical laboratory, authorized to perform the medical services presented on this site.

User or Buyer is a natural person / legal entity or any legal entity that opens an Account on the Site, makes and completes an Order on this site (with online payment or payment at Frunizorul Medical)

Client or Patient is the natural person / legal person who has, or obtains access to, the services or products offered by any MEDICAL SUPPLIER presented on this site.

Account is the section of the Site consisting of an e-mail address and a password that allows the Buyer to send the Order and which contains information about the Customer / Buyer and the Buyer's history on the Site (Orders, tax invoices, goods guarantees, etc.).

The order - an electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods and Services from the Site - from one of the partner Medical Providers. The request to purchase the Goods and Services offered by the Seller, represents a conscious, clear and unequivocal action of the Buyer / Client / Patient regarding the agreement for processing the necessary personal data.

Goods and Services - any product or service, including the documents and services mentioned in the Order, to be provided by the Medical Provider through us, to the Buyer as a result of the Order placed.


all information on the Site that can be visited, viewed or otherwise accessed by using electronic equipment;

the content of any e-mail sent to Buyers by the Seller by electronic means and / or any other available means of communication;

any information communicated by any means by an employee / collaborator of the Seller, the Buyer, according to the contact information;

data regarding the Seller, regarding the MEDICAL SUPPLIER or other privileged data thereof.

Document - these Terms and Conditions.

1. Description of the services offered - BETA version

You understand and agree that the Site is currently provided as a "beta version" and is made available to users "As is" and "As available" in order to provide us with feedback on the quality and usability of the Site. services. The services may contain some errors or inaccuracies that will be corrected whenever possible.

Any new features that develop, diversify or enhance the current services on this site will also be subject to these Terms of Use.

2. We do not sell medical products

Our site is an aggregator of medical services. On the site we present and offer access to various analyzes and medical tests - processed and actually offered by authorized partner laboratories and clinics.


 AgathaLab does not provide, own, organize or control any of the medical services and products that you may access through our website, such as medical laboratories, medical clinics, analysis kits, test kits, medical kits , analysis packages, etc. (generic title "Medical products").

 Medical products are owned, controlled or made available by Medical Providers (for example the medical tests and analyzes you have access to through our website are provided and performed by authorized partner clinics and laboratories).

 Medical providers are solely responsible for medical products. Partner medical providers are authorized and are able to perform the tests and analyzes provided. Medical providers guarantee both the quality and safety of the medical act, as well as the processing and safety of patients' medical data.

ATTENTION: The Terms and Conditions as well as the Privacy Policy of the medical provider (the clinic or partner laboratory where you have chosen and agreed to perform certain medical tests or analyzes) also apply to your purchase.

 Your interaction with any medical provider accessed through our website is with your consent.

AgathaLabs has no responsibility in your direct relationship with the Medical Provider after booking or purchasing a service using our site.

Posting on our website a medical product (for example, a type of test or medical analysis) or a Medical Provider (clinic or medical laboratory) does not imply, suggest or assign our responsibility for the quality of that medical product and / or Medical Provider.

AgathaLabs presents and hosts content, including prices, made available or obtained from medical providers (partner clinics and laboratories).

 AgathaLabs is in no way responsible for the accuracy, timeliness or completeness of such content as AgathaLabs has no control over Medical Products.

3. We do not offer medical advice

The content of the AgathaLabs site is for informational purposes only. The content is not intended to replace professional medical advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified healthcare provider with any questions you may have about a condition. Never ignore professional medical advice or delay requesting it because of the Site.

AgathaLabs does not specifically recommend and does not endorse laboratory tests, analyzes, kits, or specific medical providers from those that may be mentioned on the site.

4. Buy through AgathaLabs

The purchase of medical products (medical tests or analyzes) through our AgathaLabs website, may collect the value of medical products or services (medical tests or analyzes) in the name and mandate of the Medical Provider.

AgathaLabs facilitates the connection between the user and the Medical Provider, to offer the user / client quick and online access to the services and products offered by the Medical Provider.

AgathaLabs has no involvement in the creation and actual provision of the medical service / product, in defining the price and / or any fees for the supply of the medical products you purchase.


 AgathaLabs does not resolve issues or disputes related to your purchase and / or the service or medical product purchased through us, this being addressed and resolved by the Client / Patient in direct relationship with the Medical Provider and not with us.


 The Client / Buyer / Patient can place Orders on the Site, by adding the desired Goods and / or Services in the shopping cart, following to complete the Order. Once added to the shopping cart, a Good and / or a Service is available for purchase to the extent that the Medical Provider can provide it (has the goods in stock or confirms availability for services on the day chosen by the customer).

 The addition of a Good / Service in the shopping cart, in the absence of completing the Order, does not entail the registration of an order, implicitly also the automatic reservation of the Good / Service.

By completing the Order, the Buyer agrees that the Seller (AgathaLabs.ro) and the MEDICAL SUPPLIER may contact him, by any means available / agreed by the Seller and / or the Medical Provider, in any situation where it is necessary to contact the Buyer / Customer.

If a Good and / or Service ordered by the Buyer / Customer cannot be delivered or performed by the MEDICAL SUPPLIER, the latter will inform the Customer / Buyer on this fact and will decide together with him the rescheduling or return of the money.

If the Buyer / Client does not show up at the specific address of the Medical Provider on the day and within the agreed time interval to benefit from the services or goods ordered, scheduled or purchased, the Buyer / Client - become Patient of the Medical Provider is subject to the rules, terms and the specific conditions communicated by the Medical Provider.


Orders on AgathaLabs.ro can be placed online.

➤ After placing and completing the order, the customer will receive a confirmation email and a UNIQUE IDENTIFICATION CODE.

➤ AFTER THE FINALIZATION OF THE ORDER, the client will receive by e-mail all the necessary details related to the MEDICAL SUPPLIER through which, with which and to which he will benefit from the ordered MEDICAL SERVICES or PRODUCTS.

➤ The Client may contact the MEDICAL SERVICES PROVIDER to confirm, reconfirm, modify or cancel the ORDERED SERVICES, the date or time interval chosen and established / agreed and accepted for their provision and performance at the headquarters of the specific Medical Provider.

➤ The MEDICAL PROVIDER may also contact the customer to confirm, reconfirm, modify or cancel the ORDERED SERVICES, the date or time interval established / agreed or accepted, in accordance with the Terms and Conditions of operation of each Medical Provider.

6. Methods of payment:

The customer can decide

to pay online for the services or products ordered using a Card

to pay for the services or products ordered directly from the Medical Provider (using any means of payment agreed and accepted by the respective Medical Provider)

➤ The delivery of the goods or products and the performance of the ordered services is made on the Romanian territory, at the headquarters and respecting the Terms and Conditions of the Medical Provider agreed and accepted by the client.



In the case of GOODS and PHYSICAL PRODUCTS: According to the Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing some normative acts:

Before the expiration of the withdrawal period, the Consumer has the right to withdraw from this contract, without having to justify the withdrawal decision and without incurring other costs other than those provided in art. 13 paragraph (3) and art. 14 of GEO No. 34/2014, within 14 days starting with the day when it enters the physical possession of the product. Return costs are borne by the Buyer.

The returned product must be in the same condition in which it was delivered (in the original packaging, with all accessories, labels intact and the accompanying documents). Products that show physical changes, signs of wear, bumps, tears, scratches, shocks, traces of use and / or unauthorized interventions, etc. are not accepted for return.

If you want to return a PHYSICAL product, it is necessary to fill in a return form, making sure that the product you want to return meets the above return conditions.



According to art.16 of the above-mentioned normative act, “The following are exempted from the right of withdrawal regarding distance contracts and contracts outside commercial spaces:

a) the supply of sealed products which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer. The consumer is thus informed about the nature of these products and by purchasing them tacitly agrees on the exemption of the right of return by unsealing. Products that after use (or testing) become unsaleable even if they remain functional, but according to their nature for health or hygiene reasons can not be used by another consumer and on which it is not possible to intervene constructively by repair, their guarantee being ensured by full replacement (at the indication of the manufacturer), the decrease in the value of the product will be equal to that of a new product. Products which come into direct contact with the skin or fluids of consumers (being used exclusively for this purpose, without accidental or tangential contact) and whose components which come into contact with the skin or fluids of the consumer initiating the return procedure may not be replaced individually. be sold as products. As it is not possible to market these possibly contaminated products because they can endanger the health of consumers, the diminution of their value represents the full price of the product.

Before the expiry of the withdrawal period, for the categories of products which are not exempted, the consumer shall inform the seller of his decision to withdraw from the contract.

In case of MEDICAL SERVICES (Medical analyzes or tests):


The CUSTOMER / BUYER may cancel without penalty an appointment or an order made, at least 24 hours before the date and time agreed and co-signed with the Medical Provider.

If the Buyer / Client does not show up at the specific address of the Medical Provider on the day and within the time agreed with him, in order to benefit from the services or goods ordered, scheduled or purchased, the Buyer / Client / Patient, is subject to the rules, terms and the specific conditions communicated by the respective Medical Provider.

If a Good and / or Service ordered by the Buyer cannot be delivered or performed by the MEDICAL SUPPLIER, the latter will inform the Client / Buyer on this fact and will decide together with him the rescheduling or the return of the money.

8. Intellectual property information

For the purposes of these Terms of Use, "content" is defined as any information, data, communications, software, photographs, videos, graphics, music, sounds and other materials and services that may be viewed by users on our site. This includes all content.

By accepting these Terms of Use, you acknowledge and agree that all content presented on this site is protected by copyright, trademarks, service marks, patents or other proprietary rights and laws and is the exclusive property of AgathaLabs and / or its affiliates ... You are only permitted to use the content as expressly authorized by us or your specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit or distribute any documents or information on this site in any form or by any means without our prior written permission. or the provider of specific content and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and may result in criminal or civil penalties.

 Neither we nor our affiliates warrant or represent that your use of the materials displayed or obtained through this site will not infringe the rights of third parties. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of AgathaLabs or its affiliates. All other trademarks or service marks are the property of their respective owners. Nothing in these Terms of Use entitles you to use any trademark, service mark, logo, and / or name of AgathaLabs or its affiliates.

9. Use of our website

To access some of the services on this site, you may be required to use an account and password that can be obtained by completing our online registration form, which requires certain information and data ("Registration Data").

The registration action represents the declaration on your own responsibility that you are of legal age and that you can conclude mandatory contracts, and all the information provided in the registration fields is correct and accurate and that you will maintain and update this information.

If you become a registered user, you are responsible for maintaining the secrecy of passwords, login and account information. You will be responsible for any use of our website by you, anyone who uses your password and login information (with or without your permission) and anyone you allow to access your medical profile.

We mention that KONDIMENT WORLDWIDE SRL through the site it owns, respectively AgathaLabs does NOT have access and does not store your access data in clear, intelligible format, these being generated by the system and kept in encrypted format, inaccessible to our operators.

If you have reason to believe that your account is no longer secure (for example, the loss, theft or unauthorized disclosure or use of information or the computer or mobile device used to access our website), you must promptly change your personal information which are affected.

If you decide to receive messages or other communications from our website directly on your mobile device, be sure to provide us with your phone number or update to the latest version of the mobile application.

By using our website, you agree to comply with the legal provisions applicable in Romania and in the EU.

In addition, you agree not to perform any of the following actions without the prior express written permission of AgathaLabs:

access the site with any manual or automatic process for any purpose other than your personal use or for the inclusion of AgathaWeb pages in a search index.

use of any automated system or software to extract data from our website for commercial or non-commercial purposes;

use any device, software or routine that interferes with or attempts to interfere with the normal operation of our website or take any action that imposes an unreasonable load on our computer or network equipment;

reproduce, copy, copy, sell, market, resell or exploit our website;

use any feature of our website for any purpose that is illegal, harmful or otherwise unacceptable or inappropriate, as set forth;

post or distribute any material on our website that violates the rights of any third party or applicable law;

use our website to collect or store personal data about others;

use our site for any commercial purpose, unless we have given you written permission;

submit any advertising or promotional material on our website;

At any time, upon prior notice, we may suspend, terminate or restrict your access to all or any of the components of our website.